Ali's Naturals makes every effort to simplify your buying experience. Please read over these store policies to ensure satisfaction with your purchase. Thank you!
Accepted payments are credit card at the time of order. Once payment is received, your purchase will generally be shipped within four business days.
All orders are shipped USPS Certified First Class Mail or Priority Mail with Delivery Confirmation. Tracking numbers are emailed once your order has been scheduled for shipment. If you do not receive a shipping confirmation, be sure to check your junk mail folder and email us (AlisNaturals@gmail.com) and we can look it up. Undeliverable (return to sender) orders will be cancelled and refunded less the cost of shipping.
All international orders (except to Canada) will ship via USPS First Class Mail with insurance. Delivery times vary, but most orders arrive within 2-4 weeks. If your order does not arrive within 30 days of shipment please contact Jenny at AlisNaturasl@gmail.com.
Customs fees vary and are the sole responsibility of the buyer. Items returned for non-payment of customs fees will be refunded less the cost of shipping and fees.
Please allow four business days for processing time.
Made to order items take one to two weeks to ship.
Express shipping and insurance are available upon request.
Refunds and Exchanges
For safety reasons products can not be returned once they have been used or opened.
If a product is damaged or lost it will be refunded or replaced free of charge. Please email Jenny at AlisNaturals@gmail.com to process your refund/replacement.
Your privacy is important to us. Shopping online at AlisNaturals.com is safe and secure - you don't have to worry about ordering online or about the information you give us. We respect your privacy.
We do no share information about you with other companies. Through the order forms on our site, we collect information necessary for billing and shipping. We may need to contact you regarding your order so we need your phone number and email address.
When does Ali's collect information?
You can browse our site anonymously. We only collect information from you when you:
- Register on our site
- Place an order
What information does Ali's collect?
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information.
What do we use your information for?
- To process transactions: Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than as described for the express purpose of delivering the purchased product or service requested.
- To send emails: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. We do not buy or sell email lists ever.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential.
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Other privacy information: